Service Procedure

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Our procedure for reference checks.

1 Request for a reference check
2 Discussion with the client
- Purpose of the request
- Select interviewees
- Determine process based on objectives
- Select appropriate expert consultant(s)
3 Agree on a fee
- Depends on the level of the hire, whether blind reference checks are requested, and whether travel is required
4 Candidate’s approval and information collection
- Candidate signs the approval form
- Select reference interviewees
- Select blind reference interviewees
5 Create an internal checklist
- Organize interview sheets based on the objectives and the interviewees
6 Conduct interviews
- By phone or email
7 Gather information and write a final report
- Answer requested objectives with supporting facts
- Compose final conclusions
8 Submit final report to the client
- Compose a report which can be used to make the final hiring decision
  Final Report
9 Send an invoice to the client
- Send a receipt when payment is received

Immediate superior and colleagues at the previous employer
Outside partners, clients and vendor firms’ representatives who have worked with the candidate
References specified by the candidate and the client

Work done by the candidate
Result of candidate’s work
Communication skills
Interpersonal skills
Leadership skills
Character
Integrity
Effort and attitude
Work-related mistakes and illegal activities
Reason for leaving previous employer (check for sexual harassment, drunk driving, dishonesty, etc.)

Organized by categories set by the client (work result, character, leadership, responsibility, reason for leaving, illegal activities, etc.)
Detailed list of points to be used for making the final hiring decision
Final recommendation based on the findings

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